07 April
A how-to article on activating BlackBerry Internet servises on Airtel Prepaid and contact numbers of BlackBerry Airtel Prepaid Customer Care

How to activate Blackberry Internet Services (BIS) for Airtel prepaid services. Airtel BB Customer Care when 7070 is not working

There are a few ways to activate BlackBerryHow to download YouTube videos in your mobile (virtually any internet capable mobile from basic nokia to BlackBerry). Read more ... » Internet Services (also called BIS) in your BlackBerry mobileList of mobile phones without camera - Samsung Cellphones. Read more ... » while using Airtel Prepaid services. Before you activate the BIS services make sure you check the prerequisite.

Prerequisites for activating Blackberry Internet Services on your Airtel prepaid BB mobile

  • Enough balance. BIS activation charges will be deducted from the cell phone balance.
  • BlackBerry mobile or any mobile which supports BlackBerry Internet Services.
  • Network coverage.

Recharging via SMS

  • Send ‘AirtelBB’ to 121 as a SMS.
    You will get the following reply:
    Kindly choose your option:
    1 – Activation of BlackBerry
    2 – Deactivation of BlackBerry
    Reply with ’1′
  • Next you will be asked to confirm the following:
    Are you using BB Handset?
    1 – Yes
    2 – No
    Reply with ’1′ to confirm
  • Next you will need to choose the plan. You will be given the following choice:
    Kindly choose your plan from the following available packs.
    1 – Enterprise Services Plan@Rs.899/month
    2 – BlackBerry Emails and Messenger Bundle Plan@Rs.299/month
    3 – BlackBerry Messaging Bundle Plan@Rs.80/week
    4 – BlackBerry Internet Bundle Plan@Rs.100/week
    5 – BlackBerry Internet Bundle Plan@Rs.399/month
    6 – BlackBerry Messenger Plan@Rs 129/month
    Choose the plan which suits you ane reply with the corresponding number. For example for activating BlackBerry Internet Bundle Plan@Rs.100/week reply with 4.
    Please make sure you have enough balance for the plan you are choosing.
  • Next you need to confirm your choice. You will be asked:
    Your request for BlackBerry :BlackBerry Internet Bundle Plan@Rs.100/week has been registered.
    To Confirm Press 1.
  • Next you will get the following reply confirming request for activation:
    Thank you for your confirmation. BlackBerry Internet Bundle Plan@Rs.100/week plan will be activated on your number within 4 hours.
  • Check your balance to make sure the transaction is successful.
  • Once the service is activated you will get the following reply:
    BlackBerry Internet Bundle Weekly Plan has been activated. Kindly restart your handset and configure your email accounts. For any support call 7070.
  • Your chosen BIS is activated on your cell phone

Activating/Recharging Blackberry Internet Services without 121 – Recharging via 7070 BB customer care

In case you are unable to activate/recharge using 121 there is another way of recharging/activating BIS. If you have any BIS plan active on your cellphone then call 7070 or 9871427070 from your BlackBerry mobile and ask the customer care to activate the required plan on your number. If on dialing 7070 you are told by the IVR that this service is not available on your cell phone read the next heading. The plans available in Delhi NCR circle for Airtel Prepaid are:

  • Enterprise Services Plan@Rs.899/month
  • BlackBerry Emails and Messenger Bundle Plan@Rs.299/month
  • BlackBerry Messaging Bundle Plan@Rs.80/week
  • BlackBerry Internet Bundle Plan@Rs.100/week
  • BlackBerry Internet Bundle Plan@Rs.399/month
  • BlackBerry Messenger Plan@Rs 129/month

Since the above list might not be same for all telecom circles please make sure you check with th official sources.
For security reason you might be asked to confirm the validity of your SIM card. For this dial *123#.

Activating BIS when 121, 7070 and 9871427070 are not accessible

when the BlackBerry Internet Services for you number has expired and you are not able to activate the same vis 121 due to some technical issues there are other ways you can try. Once the BIS services are expired the BB customer care at 7070 and 9871427070 becomes unavailable. Also calling up 121 is of not much use as they are not BlackBerry customer care per se. In such a case do the following. Dial 9871427070 from a NON – Airtel phone. You will be taken to the BlackBerry customer care. Give them your mobile number for which you need to activate BIS and your name. Ask them to recharge the plan you need. The plans available in Delhi NCR circle for Airtel Prepaid are:

  • Enterprise Services Plan@Rs.899/month
  • BlackBerry Emails and Messenger Bundle Plan@Rs.299/month
  • BlackBerry Messaging Bundle Plan@Rs.80/week
  • BlackBerry Internet Bundle Plan@Rs.100/week
  • BlackBerry Internet Bundle Plan@Rs.399/month
  • BlackBerry Messenger Plan@Rs 129/month

Since the above list might not be same for all telecom circles please make sure you check with th official sources.
For security reasons you will be asked to confirm the validity and amount of last recharge of your number. For this dial *123# from your BlackBerry cell phone. Once confirmed they will place the request.

Accessing BlackBerry Customer Care when 7070 is not accessible

The BlackBerry Customer Care number for Airtel Prepaid is 7070 or 9871427070. However if no BlackBerry Internet Services is active on your phone neither of these number will work. Also 121 will not help you much if you have a BlackBerry exclusive issue. In such case dial 9871427070 from any NON-Airtel mobile. Make sure you quote your name and BlackBerry cell phone number before you proceed with the helpline call.


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  • kd

    i have used everything 9871427070,7070,121,198,text message on 121….
    still not able do get it…:(..what to do?:(

    • http://quiqinq.com/ QuiQinQ

      Hi kd,

      There seems to be a problem with the number 9871427070. I called up the customer care guys but as per them the number is working. Could you tell me what problem are you facing?